Track Your Orders
This page shows you how to check your orders and track their delivery.View Your Orders
- Tap the Orders tab at the bottom of the screen
- You will see all your orders listed
| Filter | Shows |
|---|---|
| All | Every order you have placed |
| To Pay | Orders waiting for payment |
| To Ship | Orders being prepared by the pharmacy |
| Shipped | Orders on their way to you |
| Delivered | Orders you have received |
| Cancelled | Orders that were cancelled |
| Returns | Orders you have returned |
Screenshot needed: Orders page with filter chips
Order Statuses
Each order has a status badge that tells you where it is:| Status | What It Means |
|---|---|
| Pending | The pharmacy has received your order and is reviewing it |
| Processing | The pharmacy is preparing your items |
| Shipped | Your order is on its way for delivery |
| Delivered | Your order has arrived |
| Cancelled | The order was cancelled |
Check Order Details
- Tap any order to open its detail page
- You will see:
- Order number
- Order date
- Items ordered (with photos and quantities)
- Total price
- Delivery address
- Tracking timeline — shows the journey from order to delivery
- Pharmacy name — tap to contact them
Screenshot needed: Order detail page with tracking timeline
Track Your Delivery
If your order is shipped:- On the order detail page, scroll to the Tracking section
- See the timeline with the current status highlighted
- If available, see the delivery person’s information
- You may also see the delivery location on a map
Cancel an Order
You can cancel an order if it has not been shipped yet:- Open the order detail page
- Tap Cancel Order
- Confirm that you want to cancel
- The order status will change to Cancelled
Note: If the order has already been shipped, you cannot cancel it online. Contact the pharmacy or support for help.
Confirm Delivery
When your order arrives:- Check that all items are correct
- Check for any damage
- Open the order detail page
- Tap Confirm Delivery
Returns
If you need to return an item:- Go to the order detail page
- Tap Return
- Select the items you want to return
- Give a reason for the return
- Follow the instructions provided
Screenshot needed: Return screen