> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pharmanet.bilsul.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Process Orders

> Accept, prepare, and ship customer orders.

# Process Orders

This page shows you how to handle customer orders from start to finish.

## View Your Orders

**On mobile:**

1. Open the PharmaNet app and log in with your pharmacy account
2. Tap the **Orders** tab
3. Use the **filter chips** at the top to sort:
   * **All** — every order
   * **Pending** — new orders waiting for your response
   * **Processing** — orders you are preparing
   * **Shipped** — orders sent for delivery
   * **Delivered** — completed orders
   * **Cancelled** — orders that were cancelled

**On the web dashboard:**

1. Log in to the Seller Dashboard
2. Click **Orders** in the left menu
3. See all orders with the same filter options

> **Screenshot needed:** Orders page with filters

## Order Status Flow

When a customer places an order, it goes through these stages:

```
Pending → Confirmed → Processing → Shipped → Delivered
```

You move the order through each stage by taking action.

## Step 1: Review a New Order

1. When you receive a new order, it appears in **Pending**
2. Open the order to see:
   * **Customer name** and **contact info**
   * **Items ordered** with quantities
   * **Total price**
   * **Delivery address**
   * **Prescription** (if required) — view the uploaded image
   * **Order notes** from the customer

> **Screenshot needed:** Order detail page

## Step 2: Confirm the Order

1. Review the order and check the prescription (if needed)
2. Make sure you have all items in stock
3. Tap **Confirm Order** or **Accept**
4. The order moves to **Processing**

If you cannot fulfill the order:

1. Tap **Cancel Order**
2. Select a reason
3. The customer will be notified and refunded

## Step 3: Prepare the Order

1. Gather all the items
2. Pack them carefully
3. Add any necessary documentation (receipt, instructions)
4. The order stays in **Processing** while you prepare

## Step 4: Mark as Shipped

1. Once the order is ready and handed to the delivery service:
2. Tap **Mark as Shipped**
3. Enter the **carrier name** (delivery service)
4. Enter the **tracking number** (if available)
5. The order moves to **Shipped**
6. The customer will receive a notification

> **Screenshot needed:** Mark as shipped dialog

## Step 5: Delivery

1. The customer receives the order
2. When the customer confirms delivery, the order moves to **Delivered**
3. You can also mark it as **Delivered** if you have confirmation

## Cancelling an Order

You can cancel an order at any time before it is delivered:

1. Open the order
2. Tap **Cancel Order**
3. Select a reason:
   * Out of stock
   * Customer requested
   * Invalid prescription
   * Other
4. The customer will be notified
5. Payment will be refunded to the customer

## Order Stats

Your dashboard shows:

* **Total orders** — all orders received
* **Pending orders** — orders needing your action
* **Processing orders** — orders being prepared
* **Completed orders** — delivered orders

> **Tip:** Process orders quickly. Customers appreciate fast service and are more likely to order from you again.