> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pharmanet.bilsul.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat with Customers

> Answer customer questions and build trust through chat.

# Chat with Customers

This page shows you how to use the chat feature to communicate with customers.

## Why Chat Matters

Customers often have questions before they buy:

* Is this medicine in stock?
* Do I need a prescription?
* How long will delivery take?

Answering quickly helps you make more sales and build trust.

## View Your Chats

**On mobile:**

1. Open the PharmaNet app and log in with your pharmacy account
2. Tap the **Chats** tab
3. You will see a list of your conversations:
   * **Active Now** — customers currently chatting with you
   * **Recent Messages** — your recent conversations
   * Each conversation shows the customer's name, last message, and time

> **Screenshot needed:** Chat inbox

**On the web dashboard:**

1. Log in to the Seller Dashboard
2. Click **Chats** in the left menu
3. See your conversations in a similar layout

## Read and Reply to Messages

1. Tap a conversation to open it
2. Read the customer's message
3. Type your reply in the text box at the bottom
4. Tap the **send icon** (paper plane) to send

You can also send **images**:

1. Tap the **image icon** next to the text box
2. Select a photo from your computer or phone
3. The image will be sent with your message

> **Screenshot needed:** Chat conversation view

## How Customers Start Chats

Customers can start a chat with you from:

* **Your pharmacy page** — they tap **Chat**
* **A product page** — they ask about a specific product
* **An order page** — they ask about their order

When a customer sends a message, you will receive a **notification**.

## Chat Settings

1. Go to **Settings** → **Chat Settings**
2. You can manage:
   * **Notifications** — choose whether to get notified for new messages
   * **Auto-reply** — set an automatic reply for when you are away
   * **Privacy** — control who can message you

## Tips for Good Customer Service

* **Reply quickly** — customers appreciate fast answers
* **Be helpful** — answer questions clearly and honestly
* **Be professional** — use polite language
* **Share photos** — send pictures of products if customers ask
* **Stay in touch** — follow up after delivery to make sure everything is okay

> **Tip:** Use chat to build relationships with your customers. Happy customers come back and recommend your pharmacy to others.