> ## Documentation Index > Fetch the complete documentation index at: https://docs.pharmanet.bilsul.com/llms.txt > Use this file to discover all available pages before exploring further. # FAQ > Answers to commonly asked questions about PharmaNet. # Frequently Asked Questions ## General Questions ### What is PharmaNet? PharmaNet is a platform that connects customers with verified pharmacies. You can search for medicines, compare prices, order online, and get delivery to your door. ### Is PharmaNet free to use? Yes, the PharmaNet app is free to download and use. You only pay for the medicines and products you order. ### Do I need a prescription to order medicine? Some medicines require a prescription. The product page will tell you if a prescription is needed. You can upload a photo of your prescription during checkout. ### Which payment methods are accepted? PharmaNet uses **Chapa** for payments. You can pay with **mobile money** (Tele Birr) or **bank card** (debit or credit). ## Account Questions ### How do I create an account? Open the app, tap **Sign Up**, enter your details, and verify your phone number with the code sent by SMS. See [Create Your Account](/customer/create-account) for full instructions. ### I forgot my password. What should I do? On the Log In screen, tap **Forgot Password**. Enter your email and follow the instructions sent to your email. ### Can I use the same account on multiple devices? Yes, you can log in to your account on any device using your email and password. ### How do I change my language? Go to your **Profile** tab, tap **Language**, and choose English, Amharic, or Oromo. ## Order Questions ### How long does delivery take? Delivery time depends on the pharmacy's location and your address. Most orders are delivered within the same day or the next day. ### Can I cancel an order? Yes, you can cancel an order if it has not been shipped yet. Go to the order detail page and tap **Cancel Order**. ### How do I track my order? Go to the **Orders** tab and tap the order you want to track. You will see the current status and tracking timeline. ### What if my order arrives damaged? Contact the pharmacy through chat or contact PharmaNet support. You may be eligible for a return or refund. ### Can I return a product? Yes, you can return products. Go to the order detail page and tap **Return**. Follow the instructions provided. ## Pharmacy Questions ### How do I know if a pharmacy is verified? Verified pharmacies show a verification badge on their profile. PharmaNet checks all pharmacies before they can start selling. ### Can I contact a pharmacy before ordering? Yes, you can chat with any pharmacy by tapping the **Chat** button on their page. ### How do I rate a pharmacy? After receiving your order, go to the pharmacy's page and scroll to the **Reviews** section. Tap **Write a Review** to leave a rating and comment. ## Technical Questions ### Why am I not receiving the SMS verification code? Check that you have entered the correct phone number. If you still do not receive the code, try: * Waiting a few minutes and requesting a new code * Checking your phone signal * Contacting support for help ### The app is running slowly. What can I do? Try these steps: 1. Close the app and open it again 2. Clear the app cache in your phone settings 3. Make sure you have the latest version of the app ### How do I update the app? Go to the Google Play Store or Apple App Store, search for **PharmaNet**, and tap **Update** if available.