> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pharmanet.bilsul.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Track Your Orders

> Check your order status, track delivery, and manage returns.

# Track Your Orders

This page shows you how to check your orders and track their delivery.

## View Your Orders

1. Tap the **Orders** tab at the bottom of the screen
2. You will see all your orders listed

Use the **filter chips** at the top to sort orders:

| Filter        | Shows                                 |
| ------------- | ------------------------------------- |
| **All**       | Every order you have placed           |
| **To Pay**    | Orders waiting for payment            |
| **To Ship**   | Orders being prepared by the pharmacy |
| **Shipped**   | Orders on their way to you            |
| **Delivered** | Orders you have received              |
| **Cancelled** | Orders that were cancelled            |
| **Returns**   | Orders you have returned              |

> **Screenshot needed:** Orders page with filter chips

## Order Statuses

Each order has a status badge that tells you where it is:

| Status         | What It Means                                            |
| -------------- | -------------------------------------------------------- |
| **Pending**    | The pharmacy has received your order and is reviewing it |
| **Processing** | The pharmacy is preparing your items                     |
| **Shipped**    | Your order is on its way for delivery                    |
| **Delivered**  | Your order has arrived                                   |
| **Cancelled**  | The order was cancelled                                  |

## Check Order Details

1. Tap any order to open its detail page
2. You will see:
   * **Order number**
   * **Order date**
   * **Items ordered** (with photos and quantities)
   * **Total price**
   * **Delivery address**
   * **Tracking timeline** — shows the journey from order to delivery
   * **Pharmacy name** — tap to contact them

> **Screenshot needed:** Order detail page with tracking timeline

## Track Your Delivery

If your order is shipped:

1. On the order detail page, scroll to the **Tracking** section
2. See the **timeline** with the current status highlighted
3. If available, see the **delivery person's information**
4. You may also see the **delivery location on a map**

## Cancel an Order

You can cancel an order if it has not been shipped yet:

1. Open the order detail page
2. Tap **Cancel Order**
3. Confirm that you want to cancel
4. The order status will change to **Cancelled**

> **Note:** If the order has already been shipped, you cannot cancel it online. Contact the pharmacy or support for help.

## Confirm Delivery

When your order arrives:

1. Check that all items are correct
2. Check for any damage
3. Open the order detail page
4. Tap **Confirm Delivery**

This lets the pharmacy know you received your order.

## Returns

If you need to return an item:

1. Go to the order detail page
2. Tap **Return**
3. Select the items you want to return
4. Give a reason for the return
5. Follow the instructions provided

> **Screenshot needed:** Return screen